QueueMetrics > QueueMetrics installation

Unanswered yet calls in unanswered detail

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mwood:
Last Tuesday our call totals shot up inexplicatively and we started seeing abnormally high amounts of "Unanswered yet" in the "Detail of unanswered call" report in the disconnection column. These remain in the report even after the close of the day. I have not been able to duplicate it on demand yet to troubleshoot.

marcos:
So you have it again as unanswered in the report?
Are you able to find the related records on the queue_log file?

Marco Signorini.

mwood:
I repaired/reindexed the database and it was reporting correct for two days, now it's back and the previous fix won't correct it. How am i supposed to check for records in the queue_log file?

mwood:
UPDATE:
system goes several days with good data and then back to the problem described. Is there a way to get/pay for support for this? Posting and waiting, while cost effective, is not efficient in getting things fixed

QueueMetrics:

--- Quote from: mwood on July 27, 2011, 20:36:51 ---I repaired/reindexed the database and it was reporting correct for two days, now it's back and the previous fix won't correct it. How am i supposed to check for records in the queue_log file?




--- End quote ---


If you run a recent Qm, there is  database inspector in the dbtest page.

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