QueueMetrics > Running QueueMetrics

Queuemetrics says agents are logged out but they are not...

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rgrignon:
Here is the scenario:

1. Agents are all logged in via the Agent Page. Their status is accurate...
2. Asterisk Crashes or gets restarted
3. The following log is written to queue_log (and sent via qloaderd):
                                   1267176428|NONE|NONE|NONE|QUEUESTART|
 
4. At this point all of the agents status shows as "Logged Out" Even though they are still logged in...
5. I noticed that you are able to ignore QUEUESTART commands but changing this setting does not have any effect on my situation.

#Ignore QUEUESTART statements.
default.ignoreQueueStarts=false

I have tried
default.ignoreQueueStarts=true

and
default.ignoreQueueStarts=


You can replicate this issue by doing the following:

1. Log in via agent page
2. issue a "restart now" from the asterisk CLI
3. Refresh your agent page

QueueMetrics:
This looks like a bug - which version of QM are you running? do you ise ADDFMMEBER or AGENTCALLBACKLOGIN to log on agents?
The behavior is expected to be configurable....

rgrignon:
QueueMetrics - 1.5.5

I use AddQueueMember

QueueMetrics:
Thanks - we are trying to reproduce the issue.
Will let you know how it goes.

marcos:
Hello.

I've replicated the problem. I've inserted a bug in our internal bug tracker. You can refer it to #1002 for any other information.

Thank you and regards,
Marco Signorini.

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