QueueMetrics > General Asterisk configuration

Agents Reports

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QueueMetrics:
How are you logging agents on? there is no information on the queue_log.

Mlib:
I'm logging agents from the agent's page. Here is the pic :


And I don't see nothing in queue_log.

I followed the guide, but I don't understand something.

I modify  agents.conf, first I was creating the extension 2000162, but now i modified by an agent code 162 ( this code can be random or has to be an specific number from somewhere??). Then when i set my queue, in the part of statics agent i put A162 (the agents code that I choose). Also I have defined  2000162 as an extension and as an inbound route. The queuestion is:

In what part of freepbx or queuemetrics can be created a  relationship between the agents code and the extension or this relationship already exits?

In the softphone account i have to put the extension or the agents code?

zebru:
It looks clear to me that you have no dialplan logic to login the agents, so they do not actually log-on. You should see the TrixBox manual.

QueueMetrics:
You miss the dialplan logic execution the action in Asterisk.

Mlib:
So I have to create a dial plan logic, this is extensions.conf??

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