QueueMetrics forum

QueueMetrics => Improving QueueMetrics => Topic started by: Vide on October 30, 2007, 10:57:02

Title: Queues timeouts report
Post by: Vide on October 30, 2007, 10:57:02

Usually in a callcenter installation, you have more queues in which a call can pass through if it isn't answered by the first queue. And a queue in a dialplan can have more than one failover

So my suggestion is to have a visualization of failover's statistics.
For example, something like this:

QUEUE 1000

Timeouts to queue 1010: 45
Timeouts to queue 1011: 21
Timeouts to queue 1012: 10
Timeouts to queue 1013: 37

Title: Re: Queues timeouts report
Post by: QueueMetrics on October 30, 2007, 12:23:36

This might be an idea. BTW if you use this setup, did you notice the multi-stint call reporting?