QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: WRP on February 27, 2009, 03:08:24

Title: Accessing specific reports without entering username/password
Post by: WRP on February 27, 2009, 03:08:24

Is it possible to view certain reports in Queuemetrics without having to log in?  If not, is there an easy way to POST a username and password when trying to fetch a URL? 

We are developing a web frontend for our call center agents and we'd like to have a link that will pull up a queuemetrics report when clicked.  We want to avoid them having to log in separately and going through the whole process to get it going.

Ideas?

Thanks!

Title: Re: Accessing specific reports without entering username/password
Post by: QueueMetrics on February 27, 2009, 10:05:31

You can do three things:
1. post default credentials and have users use these
2. make a POST request that overrides the first page (I think it might work but I have to check)
3. create a PHP front-end that will make a query to QM and display stats coming up from QM; in this case your users would not need to interact with the main QM app.


 

Title: Re: Accessing specific reports without entering username/password
Post by: WRP on February 27, 2009, 18:23:02

Thanks for the response.  Can you elaborate on #1 and #2?

Title: Re: Accessing specific reports without entering username/password
Post by: QueueMetrics on March 02, 2009, 10:54:06

#1. You tell your users to login as "guest" password "guest", and create a limited user "guest" on your QM instance. As you can change the text on the
QM homepage, they would simply know what's going on.

#2. You create an auto-post form that will simulate a user logfgin in in QM by acting as-if the home page when you enter credentials.