QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: torontob on January 13, 2011, 23:56:28

Title: Bug #1202 - Agent MUST set a pause reason - STILL AN ISSUE
Post by: torontob on January 13, 2011, 23:56:28

Even with the claim of fixing it, this bug still exists. An agent can pick up "-" simply dash as the reason code for a PAUSE CODE. This shouldn't be allowed and that is why the Bug #1202 was created. It's claimed to have been fixed in the latest version but it's not.

Title: Re: Bug #1202 - Agent MUST set a pause reason - STILL AN ISSUE
Post by: QueueMetrics on January 14, 2011, 10:02:26

Did you set the related activation property?

Title: Re: Bug #1202 - Agent MUST set a pause reason - STILL AN ISSUE
Post by: torontob on January 15, 2011, 00:24:06

Hello,

I have not. Where is that found?

I am afraid you are not getting the point. It's described in this post and agreed by you:
http://forum.queuemetrics.com/index.php?topic=1118.0

Or there is a slight chance I am missing a parameter in configuration.properties file even though I looked it all over.

Thanks

Title: Re: Bug #1202 - Agent MUST set a pause reason - STILL AN ISSUE
Post by: torontob on January 17, 2011, 17:46:05

Hello,

Anything to this?

Title: Re: Bug #1202 - Agent MUST set a pause reason - STILL AN ISSUE
Post by: QueueMetrics on January 18, 2011, 15:57:45

Did you set

Quote

default.pausecoderequired=true

?

Title: Re: Bug #1202 - Agent MUST set a pause reason - STILL AN ISSUE
Post by: torontob on January 18, 2011, 16:30:35

That parameter does not exist in the configurations.properties file.

I added it and it works like a charm. Thank you.

Are you thinking of embedding the configuration properties on the Admin settings page yet? It would be very handy if you give all parameter radio-check buttons and also provide a Queuemetrics restart button from the GUI interface. Transferring parameters should take much time. A simple php page would do and will bring a lot of good.

Title: Re: Bug #1202 - Agent MUST set a pause reason - STILL AN ISSUE
Post by: QueueMetrics on January 19, 2011, 09:09:23

We are planning something like that :)