QueueMetrics > Running QueueMetrics

Stints/Wait Time not counted correctly for multi stint calls

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bhenry:
I am running version 1.7.10.  I am seeing inconsistent reporting for stints and wait time based on the type of report.  Consider a call that goes cascades from Queue 1 (3 minutes) to Queue 2 (2 minute) back to Queue 1 and is answered (5 seconds).  The call has a wait time of 5 minutes and 5 seconds. 

A custom report for today on a Queue (that includes both Queue1 and Queue 2)  will show Answer Details as having the correct wait time and correct number of stints.  A Custom report for today + filter for agent name  on a Queue (that includes both Queue1 and Queue 2) will show a wait time of 5 seconds and a single stint.  It seems that Queuemetrics is not considering multi stint calls under certain conditions even though I have set joinMultiStintCalls=true.  Am I missing something?

QueueMetrics:
I think this is caused by an incorrect order of filtering - we have opened a bug and will notify you when ready.

QueueMetrics:
This is bug #1535

marcos:
... and it's fixed on next coming QM 12.5 release.

Thanks.
Marco.

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