QueueMetrics > Realtime Live

QueueMetrics show agent available

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fnagase:
Hi people,

We have a problem ... Queuemetrics show agent available, but this agent is in call ... I don´t know what happened... I use Queuemetrics version 1.4.4 and the ASTERISK version 1.4.12.1 ... Somebody help me ...

TkTs

Fabiano

QueueMetrics:
Can you post a screenshot?
Does it happen always for all agents?

fnagase:
Ok... I will see if is possible...

No ... the problem happenned some agents... and the problems is unstable!!

Thanks

QueueMetrics:
When it happens, you should take a screenshot with the time visibvle, so we can look back on the queue_log and see what was missing.

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