Running QueueMetrics

Topics

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[1] report unanswered call´s & waiting time

[2] How can i disconnect calls in queue ?

[3] Re: Problems with Asterisk 1.6 in the Realtime Call Center monitoring

[4] Map user to Agent

[5] Call termination questionaire

[6] QM cann't insert new calls to database

[7] Quick way to log agents off of assigned queues?

[8] Queuemetrics says agents are logged out but they are not...

[9] "Ongoing" calls at the end of a report

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