QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: JennMIS on August 22, 2014, 16:24:12

Title: Reporting on number dialed to reach queue
Post by: JennMIS on August 22, 2014, 16:24:12

We have three phone numbers that all ring into one queue.  Is there a way to report on the number that was dialed, so that we can know how many calls went to each of the three numbers?

Title: Re: Reporting on number dialed to reach queue
Post by: mirkox on September 01, 2014, 09:57:55

Solved on support portal:

In order to track this kind of information you need to setup the DNIS tracking on your dialplan: http://manuals.loway.ch/QM_UserManual-chunked/ch24.html#_tracking_dnis_and_ivr_information

Mirko