QueueMetrics forum

QueueMetrics => QueueMetrics installation => Topic started by: bonesyjr on February 15, 2011, 20:28:07

Title: Calls ringing busy agents.
Post by: bonesyjr on February 15, 2011, 20:28:07

I am running Trixbox 2.8.0.4 and Queuemetrics 1.6.3.  It is a clean install and almost everything is working great...except.  Agents that are busy are getting calls when they should not.  I have looked everywhere and have not seen anyone mention this issue in the forums.  I have turned off call waiting and have also been messing with the dahdi config with no fix.  Any help would be appreciated.  Thanks

Title: Re: Calls ringing busy agents.
Post by: QueueMetrics on February 16, 2011, 11:23:04

You should set the call limit for agents .... I am sure there have been more posts on this forum..