QueueMetrics forum
QueueMetrics => Outbound and QueueMetrics => Topic started by: Zerabox on September 10, 2009, 14:47:20
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We have a customer that has outbound reporting on agents. It was setup with help by Queuemetrics, I added 2- agents to the system and they are reporting incoming just fine. i can't remember what to do for outgoing? We have had this installed for a few months with zero issues so i have been away from the system for that long as well. Can someone please ppoke me with what I am missing to get these 2 new agents to show up in my outbound Queue! Thanks in advance ...
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The agents are programmed, they have the same programming as the original 4 agents, they are also assigned in the outbound queue as well. Does the system require a reboot after you add agents? I didn't think it did but I may be mistaken. In the web interface of queuemetrics the 2 new agents are programmed just as the original 4 agents.
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Basically, you need to track the outbound calls through a script so that events are logged correctly. See e.g. http://queuemetrics.com/download/TrixBox_Outgoing_v20.pdf or look on this very forum.