QueueMetrics > General Asterisk configuration
How do I get the MOH (Music on hold) column to show up on realtime monitoring?
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Scott B:
Saw this shiny new feature on the What's New page, scoured the manuals (notably the 7.2. Calls being processed section, which highlights that new item), QueueMetrics User Manual: chapter 6.1.13 (Music on Hold by agent), 6.1.13. OK13 - Music On Hold by Agent, and browsed through 23 "Configuring Asterisk for QueueMetrics" in its entirety. I'm not super familiar with configuring Queuemetrics or Asterisk, so be gentle. I'm r'ing the f'ing m!
QueueMetrics:
This is at the "uber Asterisk guru" at the moment, as it requires a patch that is not readily available yet.
But as this could be a great feature, we tried to set the wheels in motion :)
wcselby:
Any updates on this? I have clients that would love to have this feature? Is there a way to implement it?
Anthony:
Please refer to the following link from our website:
http://www.queuemetrics.com/manuals/QM_WhatsNew-chunked/ar01s03.html#B1525
and the Asterisk patch is available here:
https://reviewboard.asterisk.org/r/1778/
:)
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