QueueMetrics > Running QueueMetrics
Realtime Call Center Monitoring Suggestion
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jmt:
I always have Realtime call center montioring running on my computer. Currently it provides Agents, Queues, Members. The one feature missing from this page is the "Today at a glance". If I want a summary of the day I have to go to another view. Can the Today at a Glance be added to this page? It would be great if it had the Hide or Show button like the current options. Thanks!
QueueMetrics:
This will be included in a future release - the problem doing it today is that it would be a bit more expensive computationally than a realtime report. So we are working on this issue.
;D
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