QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: tonils on January 08, 2009, 09:07:03

Title: Reporting on unanswered outbound calls
Post by: tonils on January 08, 2009, 09:07:03

Hi

I have a client who mainly uses QueueMetrics for outbound calls. He would like to be able to report on unanswered outbound calls per agent. This information is not presented on the "Unans." tab - and that makes sense in the context of inbound calls, as the ENTERQUEUE entry in queue_log has NONE in the agent field. However, the ENTERQUEUE entry for an outbound call reflects the agent number correctly.

Is it possible to add this report to QueueMetrics?

Tony

Title: Re: Reporting on unanswered outbound calls
Post by: QueueMetrics on January 09, 2009, 10:05:37

This is a known issue and we are working ion it for the next major release. Our internal tracking code is #498.

Title: Re: Reporting on unanswered outbound calls
Post by: tonils on January 13, 2009, 07:40:33

Many thanks

Major release as in 1.6 or as in 1.5.1?

Tony

Title: Re: Reporting on unanswered outbound calls
Post by: QueueMetrics on January 13, 2009, 17:15:14

As in next, non beta. If not 1.5.1, surely 1.5.2.