QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: siva.ssk7 on July 07, 2015, 09:16:47

Title: Detailed answered call
Post by: siva.ssk7 on July 07, 2015, 09:16:47

Dear Team,

    I have used  QueueMetrics - V12.1.2  earlier and i have upgraded it to QueueMetrics - V13.04.2 after that answered detail reports are showing in page wise, is it possible to modify the report to show it in a single page itself.
Because if the customer called me multiple times we cant able to search all the pages.

Title: Re: Detailed answered call
Post by: mirkox on July 07, 2015, 09:36:30

Hello siva.ssk7,

to do that you should go to "Edit reports" and replace the data block OD03 with OD01 (on paged version).
Is the same with the unanswered calls; replace UD02 with UD01.

Kind Regards
Mirko