Running QueueMetrics

Topics

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[1] What is the new SubqueueMode?

[2] Reporting Agent names in QM

[3] Random Realtime Report Data missing

[4] Tracking IVR on multi-stint scenario

[5] how report for calls not taken by agent ?

[6] Real time monitoring: Some agents SIP/XXXX, some Agent/XXXX

[7] QM1.6.0.1 export to excel,the top column was ??

[8] Reports on queuemetrics 1.5.3

[9] Some calls appear with ID call

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