QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: rgrignon on September 16, 2009, 19:53:55

Title: Transfering Queue Calls (Agent Monitor)
Post by: rgrignon on September 16, 2009, 19:53:55

Scenario:

Queue call is answered by agent - The agent monitor sees the call and the "talking" column shows that it is an active call.

(http://www.uhdns.com/qm3.jpg)

I then transfer the call to a non acd user (blind or attended). In each case the agent monitor still shows that the call is active, however, issuing a CLI>"queue show" does indicate that the agent can accept another call.

At this point I can accept a new acd call but the agent monitor now shows two active calls at the same time for the agent

(http://www.uhdns.com/qm4.jpg)

Thoughts?????

Title: Re: Transfering Queue Calls (Agent Monitor)
Post by: QueueMetrics on September 16, 2009, 22:25:53

How was the transfer made? see http://queuemetrics.com/faq.jsp#faq-053-transfers

Title: Re: Transfering Queue Calls (Agent Monitor)
Post by: rgrignon on September 17, 2009, 07:44:33

I got the same results doing ##, **, Transfer Button or BlindTransfer Button on the polycom...

I am passing t as an option...

Title: Re: Transfering Queue Calls (Agent Monitor)
Post by: QueueMetrics on September 21, 2009, 12:51:01

Which version of Asterisk is that?
Also, do you see a TRANSFER record on the queue_log?