QueueMetrics > Running QueueMetrics

Multiple Agents Join Queues on Single Extension

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chemmerling:
Thank you for your attention to the matter.

I believe that this is the only issue that would prevent me from suggesting QueueMetrics to anyone as an Out-of-the-box solution.

We've looked at getting this as a customized feature, but I believe we were told this is how it should work.

Thanks, also, for the info about the new agent page being updated for the next release. We will keep an eye out for it!

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