QueueMetrics > Running QueueMetrics

[solved] - Transaction handler trouble

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cuban_cigar:
Doh, the expired license tricked me again, I think I have spend a dozen hours on these until I pick out the hidden "Please contact Loway for a renewal"

There is low probability that an office manager, secretary, or call center manager will be able to determine that they need to renew the license.

---------------------

Sofar I have put in the following work to attempt to resolve this:

1) optimized and repaired databases
2) restarted http, queumetrics, tomcat
3) yum installed the latest version of QM



Still this error persists:

"[JSP] javax.servlet.ServletException - -- Inner Exception -- Exception: javax.servlet.ServletException Error: **** DTSC - HarperMo-USA-CC1 - Please contact Loway for a renewal. Stack trace: javax.servlet.ServletException: **** DTSC - HarperMo-USA-CC1 - Please contact Loway for a renewal. at it.loway.tpf.transaction.servlets.common.ServletEnvironment.init(ServletEnvironment.java:96) at it.loway.tpf.transaction.servlets.LowayTransactionController.init(LowayTransactionController.java:82) at javax.servlet.GenericServlet.init(GenericServlet.java:212) at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173) at org.apache.catalina.core.StandardWrapper.allocate(StandardWrapper.java:809) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:129) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:291) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489) at java.lang.Thread.run(Thread.java:662) -- End Inner Exception -- "


Thanks

Anthony:
When a QueueMetrics licence is about to expire, Loway sends Licence Renewal reminder emails to the customer:


* 3 months before the expiry date,
* 2 months before the expiry date,
* 1 month before the expiry date,
* on the last day of the licence's validity. 
The four emails are sent to the main contact email address obtained from the customer.

QueueMetrics:

Most likely you are changiong the wrong web.xml file or not restarting the container properly.
l.



--- Quote from: cuban_cigar on October 16, 2012, 01:00:47 ---Doh, the expired license tricked me again, I think I have spend a dozen hours on these until I pick out the hidden "Please contact Loway for a renewal"

There is low probability that an office manager, secretary, or call center manager will be able to determine that they need to renew the license.

---------------------

Sofar I have put in the following work to attempt to resolve this:

1) optimized and repaired databases
2) restarted http, queumetrics, tomcat
3) yum installed the latest version of QM



Still this error persists:

"[JSP] javax.servlet.ServletException - -- Inner Exception -- Exception: javax.servlet.ServletException Error: **** DTSC - HarperMo-USA-CC1 - Please contact Loway for a renewal. Stack trace: javax.servlet.ServletException: **** DTSC - HarperMo-USA-CC1 - Please contact Loway for a renewal. at it.loway.tpf.transaction.servlets.common.ServletEnvironment.init(ServletEnvironment.java:96) at it.loway.tpf.transaction.servlets.LowayTransactionController.init(LowayTransactionController.java:82) at javax.servlet.GenericServlet.init(GenericServlet.java:212) at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1173) at org.apache.catalina.core.StandardWrapper.allocate(StandardWrapper.java:809) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:129) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:291) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489) at java.lang.Thread.run(Thread.java:662) -- End Inner Exception -- "


Thanks

--- End quote ---

cuban_cigar:
License was expired and the normal behavior is to display that block of text.

"changing the wrong xml file"

Thanks, but the web.xml file hasn't changed.

QueueMetrics:
I'm at loss - were you able to fix the issue?

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