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bhenry:
Also is there any way for me to trigger a queuemetrics agent page refresh before the custom button gets the caller ID variable?  This way it could be pressed as soon as the agent gets the call.

QueueMetrics:

--- Quote from: bhenry on February 18, 2010, 20:23:39 ---Do you think you could give me an example of how to "define the URL by queue"?

--- End quote ---

It's a part of the queue configuration....

bhenry:
Sorry to bump but is there any way for me to trigger a queuemetrics agent page refresh before the custom button gets the caller ID variable?

QueueMetrics:
Why do you need it before the custom button gets the URL?

bhenry:
I need this because I want the custom button to have the most recent call information passed to the URL.  What I am trying to achieve is to have our agents press the custom button as soon as they get a call, as it will open the corresponding salesforce crm page by matching the caller id.  The problem is that when they press it now the custom button uses the caller ID of the previous call and not the current call due to our agent page refresh being 60 seconds.

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