QueueMetrics > QueueMetrics installation

Upgrade from 1.7.1.3 to 13.4

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alfredo.santillana:
I tried to install on a separate box the upgrade as I mention before, and we have the Java JDK version 1.7.0_07 and the Apache Tomcat 6, and this is the error that I am getting on the JSP compilation (frontpage.jsp):
"[JSP] org.apache.jasper.JasperException - -- Inner Exception -- Exception: org.apache.jasper.JasperException Error: Unable to compile class for JSP: An error occurred at line: 15 in the jsp file: /frontPage.jsp The method startTransactionIfNoUser(HttpServletRequest, HttpServletResponse, String, String) is undefined for the type FA 12: <% 13: // se non ho un contesto, 14: // forza una transazione per iniziare.... 15: FA.startTransactionIfNoUser( request, response, 'qm_start', '' ); 16: 17: %> 18: <%@ include file='00_page_header.jsp' %> An error occurred at line: 32 in the jsp file: /frontPage.jsp The method isSelfServiceReportingEnabled(LUser, LContext) is undefined for the type FA 29: String stColWidth = '250'; 30: 31: // Self service reports are valid only for agents with SSAREPORT KEY 32: boolean sSARepEnabled = FA.isSelfServiceReportingEnabled(oU, oC); 33: %> 34: 35:

Please help

QueueMetrics:
This looks like a messed-up installation that is still reading the old JARs - try http://queuemetrics.com/faq.jsp#faq-070-clean_logs and let us know how it goes.

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