QueueMetrics > Improving QueueMetrics

Passwords in arch_users stored in clear text

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emilec:
I did send this off to your support as well and am not really satisfied with the response that because LDAP is supported and some people like to see passwords in the clear for recovery it's ok to store passwords in clear text in the database. It's never a good idea to do this and I am sure most of your customers are not using LDAP. Many people use the same password across systems so exposing their QueueMetrics passwords exposes their passwords on other systems. Often it's not even for the sysadmin to know what's peoples passwords are. All they need to be able to do is reset someones password.

I ask you to consider applying a hash to the password to at least make it a bit more challenging to crack. Password recovery could be done by replacing the hash with a blank value from MySQL CLI to login with no password or insert a hash value of a known password.

QueueMetrics:
having encrypted passwords is basically  trivial from a technical p.o.v., but many of our users like the idea of seeing/editing passwords from the GUI. You know when you have hundreds of agents who may lock themselves out or things like that.

emilec:
I maintain that the QM admin only needs to be able to reset user passwords and not be able to view them. Users being lax about security is not an excuse to not enforce it.

If you must then give them an option to knowingly turn encryption off, but don't let the the people who care about security suffer at the hands of the those that are ignorant about it.

QueueMetrics:
We track this as issue #1613

emilec:
Thanks!

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