QueueMetrics forum

QueueMetrics => Improving QueueMetrics => Topic started by: siva.ssk7 on March 13, 2015, 09:00:03

Title: Pause timing
Post by: siva.ssk7 on March 13, 2015, 09:00:03

I need to reduce the default pause timing, for example default Lunch break timing is 30 minutes i need to edit that is there any way

Title: Re: Pause timing
Post by: mirkox on March 13, 2015, 09:58:29

Hello siva.ssk7,

I'm not sure I understand; QueueMetrics doesn't have control on the pause duration, what happens exactly?

Title: Re: Pause timing
Post by: siva.ssk7 on March 13, 2015, 10:18:12

I need to modify the timing its predefined as Half-an-hour for Lunch break i need to reduce it as 20 minutes.

Title: Re: Pause timing
Post by: siva.ssk7 on March 13, 2015, 10:21:50

Or is it possible to restrict a agent to put break for 30 minutes/per day