QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: Onaleirene on June 24, 2012, 12:25:03

Title: queuemtrics is capturing ring time as duration
Post by: Onaleirene on June 24, 2012, 12:25:03

Hi

Please help. Qqueuemtrics is capturing ring time of outbound calls as duration. i have set up an extension that is being used to transfer calls to an external number. Every time the agent dial this extension queue metrics records the ring time as duration. This is messing up report stats.

Thank you.

Title: Re: queuemtrics is capturing ring time as duration
Post by: QueueMetrics on June 26, 2012, 12:30:19

Do you mean the ring time when transferring? that is not tracked by Asterisk so QM has no way of seeing it.