QueueMetrics > Running QueueMetrics

QA problem？

(1/1)

coolname:
if a call transfer from one queue to another,the have the same call_id,so in QA,there is only one form,can fix it?

QueueMetrics:
No because that's the same call.

coolname:
but when transfer ,it may  different agent to handle it

QueueMetrics:
Ok but you would not do the QA from scratch again, in a standard environment.

coolname:
a solution?

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