QueueMetrics forum

QueueMetrics => Improving QueueMetrics => Topic started by: bhenry on December 21, 2010, 23:55:43

Title: Include Priority in Dynamic Agent Login
Post by: bhenry on December 21, 2010, 23:55:43

I am not sure if the current version is able to accomplish this or not but here is what I would like to see:

When the agent logs in through the web interface, they get logged into Asterisk with the agent priority that they are assigned in the queue.  So if they are set to primary they get
exten => 25,3,AddQueueMember(${QUEUENAME},Local/${AGENTCODE}@from-queue/n),1

If they are set as wrap then
exten => 25,3,AddQueueMember(${QUEUENAME},Local/${AGENTCODE}@from-queue/n),2

Thanks!
Brendan

Title: Re: Include Priority in Dynamic Agent Login
Post by: QueueMetrics on December 22, 2010, 09:27:23

We actually fixed it yesterday - we tracked that as #1218.

Title: Re: Include Priority in Dynamic Agent Login
Post by: bhenry on January 03, 2011, 22:49:46

Awesome you guys rock! ;D

Title: Re: Include Priority in Dynamic Agent Login
Post by: QueueMetrics on January 10, 2011, 13:50:45

 ;)