QueueMetrics > Running QueueMetrics

Wallboard refresh takes 1 minute

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joaopereira:
Every time a call ends, the Agent state takes around 1 minute to be updated in the Wallboard and Real Time MOnitoring.
Even if I press F5 or wait 5 seconds to the automatic refresh.
How can I make this faster?
Thanks

Joao Pereira

QueueMetrics:
The agent is supposed to refresh it manually by clicking on the "refresh" button.

joaopereira:
But my agents are only using X-Lite, they are not using Queuemetrics interface.

This refresh button you are speaking is in the Call Centers where agents are using Queuemetrics interface directly?

Thanks
Joao Pereira

QueueMetrics:
You mean, the interface is fast but it takes a while to be updated?
This is strange because usually Asterisk writes the logs immediately - do you use a disk share, or qloaderd, or a local file as the storage model?

joaopereira:
Im using qloader, because I have Asterisk and Queuemetrics running in different machines... could this be the problem?

My agents only use X-Lite, they dont use the Queuemetrics interface.
Its the administrator who uses Queuemetrics Wallboard to see how things are going... and he notes a delay of 1 minute when Agents log in/out and anser/hangup calls.

Could this be a qloader problem?

Thanks
Regards
Joao Pereira

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