QueueMetrics > Realtime Live

Calls in Realtime Live

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QueueMetrics:
If you see a call in the reports but not in the Realtime page, it usually a timezone offset problem.
If you sue MySQL you can check on the DB inspector, like here: http://queuemetrics.com/faq.jsp#faq-072-detecting-rt-issues

chesstrian:
After changes in the QM's start script (Duser.timezone), there is no visible changes in Realtime Live page, only the waiting calls is showing, but if i run:

CLI> queue show my-queue

i can't see the calls that has been answered, only waiting calls too; can the Realtime Live page show other information different that it is showing now?

QueueMetrics:
Try this: check a call that comes in - take the time when the call is placed and write it down.
Then look it up in QM reports.
When you see it, look at the time QM shows and the delta from the one you wrote down.

jahyde:
I am having the exact same problem, and have checked all timezone info, and clock sync as noted above.

The call is shown when it enters the Q, but as soon as its answered it disappears.

Writing the time down, and checking on the report or asterisk full log shows the same time, and mysql/java/asterisk time is the synced.

Are there any other tips to tracking this down?

QueueMetrics:
If you do not see it WHEN IT IS ANSWERED, this means that you have a filter rejecting the agent who answered - like e.g. you have a "members only" display in the RT view. Try and set it to "all agents". Or you have an Agent or Location filter enabled.

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