QueueMetrics > General Asterisk configuration

Agent names instead of extensions?

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Brandonb:
I know I did this once but a server crash wiped away everything I had but how would I set up Queuemetric's to display the actual name of the agent instead of just there 4 number extension in the QM GUI?

QueueMetrics:
You define them in Agents Config, by entering the name you want to see and the agent code (eg Agent/103, SIP/213...)

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