QueueMetrics forum

QueueMetrics => General Asterisk configuration => Topic started by: Sandhawk on August 03, 2010, 18:37:29

Title: Duplicate agent logins on realtime page
Post by: Sandhawk on August 03, 2010, 18:37:29

I've noticed an interesting problem (probably somewhere within my config)

When an agent initially logs in to a queue, they show up as "agent/300"

queue_log
1280851609|1280851599.264|200|Local/300@from-queue/n|ADDMEMBER|

Which shows up as the following in QM:
agent/300            08/03 - 09:06:49      200

However, after taking a call, they show up as
John Doe            08/03 - 09:17:55      200

1280852266|1280852239.275|200|John Doe|RINGNOANSWER|12000

This isn't a huge problem, however the realtime report shows double the amount of agents logged in/available/etc

Title: Re: Duplicate agent logins on realtime page
Post by: QueueMetrics on August 04, 2010, 09:51:45

You need to delete the names from the Asterisk config, or just leave them blank.