QueueMetrics > Running QueueMetrics

Any way to log out agents from admin page?

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luiz@tribecapediatrics:
I was wondering if there is anyway we can force an agent to logout from the queue they are logged into. Or if there anyway we can force a global log out at certain time, like running a cron job.

Thanks.

Luiz

QueueMetrics:
In recent versions of QM you can usually log-off agents from the administrator's page. As an alternative, you can create a cron job that does something like:


--- Code: ---asterisk -rx "queue remove member Agent/101 from q127"
asterisk -rx "queue remove member Local/103@from-internal/n from q127"
....

--- End code ---

and so on...

luiz@tribecapediatrics:
I am running the latest version but I still can't find where to log off the agents from the Administrator screen.

Thank you

Anthony:
The latest version offers drop-down menus available to administrators from the Realtime monitoring page.

These features are described and shown in the following link:

http://www.queuemetrics.com/manuals/QM_WhatsNew-chunked/ar01s04.html#B1624_733 

SCG:

--- Quote from: QueueMetrics on August 24, 2012, 11:46:49 ---In recent versions of QM you can usually log-off agents from the administrator's page. As an alternative, you can create a cron job that does something like:


--- Code: ---asterisk -rx "queue remove member Agent/101 from q127"
asterisk -rx "queue remove member Local/103@from-internal/n from q127"
....

--- End code ---

and so on...


--- End quote ---

Thanks for these cron stuffs.  Another way to do this from the VOIP phone is to dial the QueueExtension followed by **, and then follow the IVR instructions.

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