QueueMetrics forum

QueueMetrics => Improving QueueMetrics => Topic started by: eduararley on September 18, 2014, 18:31:17

Title: Survey with QueueMetrics IVR
Post by: eduararley on September 18, 2014, 18:31:17

Hello everyone!

I was wondering if we could implement come kind of customer satisfaction survey, using QueueMetrics IVR functionality. Our idea is, once a call is finished, redirect a customer to an IVR, where they will hear options for their response (1 for good service, 2 for average, 3 for bad, etc), and track those answers in the IVR tool on QueueMetrics (currently, we don't use that module at all), so we would check the survey results using that tool.

Please let us know if this is feasible using QueueMetrics, or if you know any other option or tool to accomplish this.

Thanks!

Title: Re: Survey with QueueMetrics IVR
Post by: mirkox on September 19, 2014, 15:38:14

Hi eduararley,
that's possible: you can create a simple QA forum on QueueMetrics then use our API in order to make your dialplan/ivr compile a QA form.

Kind Regards
Mirko

Title: Re: Survey with QueueMetrics IVR
Post by: Konikujin on September 02, 2016, 10:02:31

Thanks again to share articles like these, I have come across.