QueueMetrics forum

QueueMetrics => Scripting QueueMetrics => Topic started by: Scott B on February 26, 2011, 23:30:44

Title: Displaying number of calls in queue on the agent screen.
Post by: Scott B on February 26, 2011, 23:30:44

Hi all,

I've been poking around the forums for a couple of days here trying to find a quick and dirty way to display the number of calls in queue on the agent screen (live_agent.jsp) so our agents know when call volume is heavy. I understand changing .jsp pages is not supported, so is my only recourse to try and design something similar to the live_agent.jsp page from scratch? At first glance the XML-RPC interface is not robust enough to do that but I am obviously just learning this.

Thanks for any and all help, even pointing me to docs that might give me a better idea of where to start.

Title: Re: Displaying number of calls in queue on the agent screen.
Post by: Scott B on February 26, 2011, 23:31:10

Also, wrong sub-forum?

Title: Re: Displaying number of calls in queue on the agent screen.
Post by: QueueMetrics on February 28, 2011, 09:38:50

The XML-RPC interface is the correct one - whatever is displayed in QM reports or real-time or QA page can be tunneled to a machine-friendly environment.

Title: Re: Displaying number of calls in queue on the agent screen.
Post by: Scott B on March 01, 2011, 08:41:40

Quote from: QueueMetrics on February 28, 2011, 09:38:50

The XML-RPC interface is the correct one - whatever is displayed in QM reports or real-time or QA page can be tunneled to a machine-friendly environment.

Even the Log on, Log off, Pause, and Unpause buttons?

Title: Re: Displaying number of calls in queue on the agent screen.
Post by: QueueMetrics on March 01, 2011, 09:48:41

Not directly, but you should see the effect they cause in the RT screen.