QueueMetrics > QueueMetrics installation

Live monitoring can't hear the audio

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jboily:
Hi,
On my installation the live monitoring dial the extension i get the phone ringing but i can't hear any voice or audio
I might be missing something with the Chanspy

I look all over but still can't find a solution


(From the install manual)
In order to implement this, you must edit the /etc/asterisk/extensions_queuemetrics.conf and change the following lines as shown here:

...
exten => 11,7,ChanSpy(${QM_AGENT_EXT})
...

...
exten => 14,6,ChanSpy(${QM_AGENT_EXT})

jboily:
I found something like changing Local@ext for SIP@ext but since i am new on this i am not sure where to look for to do this change
I am using Trixbox  2.8.0.4

[Sep 13 10:22:50] VERBOSE[17296] logger.c:     -- SIP/264-0000004e answered Local/264@from-internal-052a;2
[Sep 13 10:22:50] VERBOSE[17295] logger.c:        > Channel Local/264@from-internal-052a;1 was answered.
[Sep 13 10:22:50] VERBOSE[17301] logger.c:     -- Executing [11@queuemetrics:1] Answer("Local/264@from-internal-052a;1", "") in new stack
[Sep 13 10:22:50] VERBOSE[17301] logger.c:     -- Executing [11@queuemetrics:2] NoOp("Local/264@from-internal-052a;1", " "QM_AGENT_CODE: agent/302" ") in new stack
[Sep 13 10:22:50] VERBOSE[17301] logger.c:     -- Executing [11@queuemetrics:3] NoOp("Local/264@from-internal-052a;1", " "QM_EXT_MONITOR: 264" ") in new stack
[Sep 13 10:22:50] VERBOSE[17301] logger.c:     -- Executing [11@queuemetrics:4] NoOp("Local/264@from-internal-052a;1", " "QM_AGENT_EXT: -" ") in new stack
[Sep 13 10:22:50] VERBOSE[17301] logger.c:     -- Executing [11@queuemetrics:5] NoOp("Local/264@from-internal-052a;1", " "QM_LOGIN: jboily" ") in new stack
[Sep 13 10:22:50] VERBOSE[17301] logger.c:     -- Executing [11@queuemetrics:6] NoOp("Local/264@from-internal-052a;1", " "QM_AGENT_LOGEXT: sip/3089" ") in new stack
[Sep 13 10:22:50] VERBOSE[17301] logger.c:     -- Executing [11@queuemetrics:7] ChanSpy("Local/264@from-internal-052a;1", "-") in new stack
[Sep 13 10:22:50] VERBOSE[17301] logger.c:     -- <Local/264@from-internal-052a;1> Playing 'beep.gsm' (language 'en')

jboily:
One more thing that i found and if someone can validate.

I am recording the call at the same time and what i found is that you can't do both at the same time, record and lesson live.

QueueMetrics:
On old versions of Asterisk you could not Chanspy and record at the same time, but I though it was solved since 1.6

jboily:
I got that info searching through Google that is why i wander if someone can validate if that info id true or not.
I do run ver 1.6 Asterisk with Trixbox 2.8

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