QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: gb_delti on July 01, 2009, 17:30:17

Title: Agents on multiple queues have wrong realtime status
Post by: gb_delti on July 01, 2009, 17:30:17

Hello,

I have an agent who is assigned to two queues, A and B. When the agent is talking on queue A, he shows up as busy (orange light) on the realtime page for queue A. On the realtime page of queue B, he shows up as free (green). Fortunately this just seems to be a display glitch since Asterisk is not writing anything to the queue_log when a call comes into queue B. The reports also don't show any missed calls.

Is this a bug in QM or can I do something to show the agent as busy on queue B?

Title: Re: Agents on multiple queues have wrong realtime status
Post by: QueueMetrics on July 01, 2009, 23:14:12

R>una report for queues A and B, so yo get the statuses correct.