QueueMetrics > Running QueueMetrics

Campaign dialers for QM and Freepbx

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oliverm:
Hi

Can anyone recommend a campaign dialer for QM other than Vicidial?

I'm interested in being able to create campaigns in the back end and then be able to allow the user to choose which campaign this call relates to before dialing the number. This allows the end user to spend some time researching the call before doing it and we prefer this to an automated predictive dialer.

Olly

QueueMetrics:

Loway offers the WombatDialer http://wombatdialer.com that is meant as an automated dialer - you could set this up with a campaign for each agent, and you could use an HTTP API to tell the dialer to "queue" a number for the agent. Of course it works well with QueueMetrics.

Could you elaborate a bit more on:
- the workflow
- the size of the call-center
- where number lists are currently held
- what would be the retry policy - what happens if the number is busy? does the agent need to dial numbers one by one, or could they (like) create a small batch of calls for the day and then the dialer connects the numbers as they are free?

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