QueueMetrics > Running QueueMetrics

Agent Live page not showing status when logged in on remote server

(1/2) > >>

luiz@tribecapediatrics:
I finally managed to get my queuemetrics running on a cluster environment, now my issue is when an agent logins in to a queue on the remote server, queuemetrics will not show the queues the agent is logged in.
This is the message it displays, "Agent/46100: Agent status cannot be determined"
When I run "queue show" on my asterisk cli, the agent is logged and receiving calls.

Any ideas?

Thank you

Luiz

QueueMetrics:
If the agent gets a call, does it display on the agent's page after you reload?

luiz@tribecapediatrics:
No information is displayed on the agent's live page after reload.

QueueMetrics:
This looks like an issue of QM not findingthe agent code in the records for that server. You sure they match?

luiz@tribecapediatrics:
They are using the same agent code to login in to both systems.

Navigation

[0] Message Index

[#] Next page