QueueMetrics forum

QueueMetrics => Realtime Live => Topic started by: hehol on May 15, 2009, 09:24:19

Title: Agent status 6(?) and 8(?)
Post by: hehol on May 15, 2009, 09:24:19

Hello everybody,

I'm using QM 1.5.0. On the Realtime Live page, the agent status is often shown as "6(?)" or "8(?)". Is suppose this is the state "Ringing". Is this the intended behaviour, is this a configuration problem or do I simply have to upgrade QM?

BTW, I'm using Asterisk 1.4.21.2.

Cheers,
Henning

Title: Re: Agent status 6(?) and 8(?)
Post by: QueueMetrics on May 15, 2009, 14:30:03

Can you post a screeenshot? I think that's likely statuses that don't exist in older Asterisk.

For your reference, this is bug #736.

Title: Re: Agent status 6(?) and 8(?)
Post by: marcos on May 28, 2009, 10:58:24

Hi.
The problem was related to a wrong agent status decoding made by QueueMetrics.
The fix will be ready on next coming QueueMetrics release 1.5.4.

Thank you for your feedback.

Best regards,
Marco.