QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: emel_punk on July 08, 2017, 21:19:34

Title: realtime page agents per queue not displayed
Post by: emel_punk on July 08, 2017, 21:19:34

EHLO

On the realtime page I cannot watch the correct amount of agents displayed. I already added the agents to the queue but still no luck.  Here is a snapshot.[  it should appear 1 agent or the ones in each queue.
(https://scontent.flim5-1.fna.fbcdn.net/v/t1.0-9/19904973_1990829797816013_638699229896934540_n.jpg?oh=922560a676d74a0abdc99fcb8ddc7f8a&oe=59D2C41E)

Title: Re: realtime page agents per queue not displayed
Post by: mirkox on July 10, 2017, 09:58:36

Hi,

does it get any better if you remove the "Agents: Members" filter?

Mirko

Title: Re: realtime page agents per queue not displayed
Post by: emel_punk on July 10, 2017, 17:32:37

no, it doesn't

Title: Re: realtime page agents per queue not displayed
Post by: mirkox on July 11, 2017, 09:09:06

How are you logging your agents? Doesn't look like an "add queue member" but an "agent logon"; what happens in queue_log when you log the agents.

Mirko

Title: Re: realtime page agents per queue not displayed
Post by: emel_punk on July 12, 2017, 19:04:28

It's a Vicidial server(Qm is on a different server), the VICIserver is logging  it to queue_log table on mysql on QM. The rest is working OK but the reported incident here

Title: Re: realtime page agents per queue not displayed
Post by: mirkox on July 13, 2017, 17:11:35

Ok but QueueMetrics expect agents to be added with that method otherwise you can have this kind of problems