QueueMetrics forum

QueueMetrics => Improving QueueMetrics => Topic started by: David on March 25, 2007, 19:31:34

Title: Report based on call duration
Post by: David on March 25, 2007, 19:31:34

It would be very usefull to be able to produce reports based on the call duration. For example, being able to filter all the call that were more than 30 sec long by agent/ by queue

Title: Re: Report based on call duration
Post by: QueueMetrics on March 26, 2007, 21:37:06

Nice idea - we are adding it to the ideas log. :) Anybody else has ideas on how to make this?

Title: Re: Report based on call duration
Post by: chaag on April 02, 2007, 18:03:12

That would be very useful.

Title: Re: Report based on call duration
Post by: chaag on April 02, 2007, 19:36:18

To see this info now:
open a report > Answered Tab > Report details answered calls (at bottom) and then sort on duration.

Not exactly the report you wanted, but it would be easy to open this report in excel and get exactly what you want.

Just a thought

Title: Re: Report based on call duration
Post by: QueueMetrics on April 04, 2007, 17:29:24

Nice solution. +1 karma from me :)