QueueMetrics forum

QueueMetrics => Outbound and QueueMetrics => Topic started by: nasmania on June 13, 2008, 13:57:02

Title: Does Realtime Monitoring work for outboung queues ?
Post by: nasmania on June 13, 2008, 13:57:02

Hello,
We have a callcenter with 3 queues and some campaigns (outbound queues) for each queue.
We are running Queuemetrics 1.4.3. and supervisors should be able to realtime monitor their agent's.

While they hold the correct keys and realtime monitoring is working (in inbound calls) if tried on outbound, the phone rings back,and the system says "Bye Bye"
What is the problem ? Can this be fixed ??

Title: Re: Does Realtime Monitoring work for outboung queues ?
Post by: Wessel on June 13, 2008, 22:07:47

Hi!

What method do you use for the outbound calls?

1. queueDial.agi
2. The new outBound dial script for asterisk: http://forum.queuemetrics.com/index.php?topic=261.0

The 2nd one I've seen it has CallMonitoring incorporated, the first one i am not sure.

Wessel

Title: Re: Does Realtime Monitoring work for outboung queues ?
Post by: QueueMetrics on June 14, 2008, 13:57:32

Quote from: nasmania on June 13, 2008, 13:57:02

While they hold the correct keys and realtime monitoring is working (in inbound calls) if tried on outbound, the phone rings back,and the system says "Bye Bye"
What is the problem ? Can this be fixed ??

Surely it can. It's not  a QM issue, it's a problem with your Asterisk dialplan.