QueueMetrics > Running QueueMetrics

QA results not showing

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RonCB:
Hi.

What could be a reason for not showing QA forms.
If I'm running a report on QA forms within a period, I can see al the forms from a team except 1 member. There should be 3 forms but only showing 1
When looking in the call list there are QA forms attached to the calls, also in the DB, but they are not in the report??

Ron

RonCB:
 ???  hmm for some reason the call_agent and call_agent_group_id fields aren't filled with data?

mirkox:
Hi RonCB,

I'm sorry but your question is not really clear to me; can you send a couple of screenshots showing the problem? Also, what kind of report are you running exactly?

Thanks
Mirko

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