QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: ecadet on June 06, 2012, 20:19:12

Title: Dynamic members in Realtime Page
Post by: ecadet on June 06, 2012, 20:19:12

Since upgrading to QM 12.5, the Realtime Page for a given queue shows all agents that are configured for that queue even though the page is set to only show the Active members.  What is the solution to this problem?

Title: Re: Dynamic members in Realtime Page
Post by: QueueMetrics on June 08, 2012, 15:37:00

Most likely you have no known members for the queue, so it bypasses the check.