QueueMetrics > Running QueueMetrics

Report for Staffing purposes

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ericsante:
I know last month for 1 queue I took 6xxx calls, I know that 4xxx calls were answered and 1xxx calls were lost.  What I can't seem to get out of QM is when the calls were lost and why, with a break down by day and then by hour.

I looked in all the canned reports and custom reports can someone point me in the proper direction.  Thanks.

QueueMetrics:
Why not? look e.g. at the daily graphs....

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