QueueMetrics > Running QueueMetrics

Is there a way for both: subqueues and URL popup

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valon24:
I have a need to use subqueues for many of my different clients.  We are now seeing that some clients, with 10 subqueues/DIDs, are requesting the URL link.

I need to use it in the same fashion listed in the QueueMetrics manual section 20.2:

exten => s,7, Queue(myqueue|nt|http://mysite/app?uid=${UNIQUEID}&clid=${CALLERID}||60)

Pulling both CALLERID(num) and Asterisk UNIQUEID.

However, subqueues utilize the URL field to function.

Is there a way that I am able to keep subqueues and use the URL?

Thank you!

Valon24

QueueMetrics:
Well, you could use the default URL queues as defined in default.crmapp or at the queue level.
 

valon24:
The default.crmapp URL is the one listed in the call details on the answered/unanswered portion of QM right?

I need a way for agents to be able to click on a link at the beginning of the call.

What do you mean by at the queue level?  Using Asterisk's Queue application?

QueueMetrics:
No by defining a default URL on the Queue definition page - it should work like the URL that comes from Asterisk.

valon24:
Perhaps I'm doing something wrong. 

The subqueues use the URL.  If my queue is 100, and subqueue 3000, then the URL shows the default http://XXX.XXX.X.XXX:8080/queuemetrics/qm/3000.  And Queuemetrics agent screen shows Queue as the name of the Queue.

If I put a URL in the Asterisk queue application, the URL works as desired in the agent screen, however, the Queue shows 100.http://link.url

Thank you for your feedback.  What can I do differently?

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