QueueMetrics > Running QueueMetrics

Bug in editing Items?

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jhfitness:
Hello, may have discovered a bug when going to QA Forms > Edit Items. If an item is in use the Engagement Code field is disabled. The bug is that if you try to "Create New" item after viewing an item in use, the Engagement Code is still disabled for the new item, which means you cannot create the item. This issue is resolved by going back and viewing an item that is not in use, where the Engagement Code field is not disabled. Then when you "Create New" the Engagement Code field is no longer disabled. (Bug found on Firefox 3.x)

If you can replicate this error please at least fix it so that on "Create New" the field is not disabled no matter what you previously viewed. Ideally you could also update it so that it is always possible to change the Engagement Code, even if the item is already in forms. (Today we had a user that was setting up new items, putting them in forms, and then decided to rename one but had to take it back out of the form first)

Thanks.

QueueMetrics:
Thanks we are tracking this as bug #1336 and we are fixing it ASAP.

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