QueueMetrics > Outbound and QueueMetrics

New for 1.5.1: tracking agent in outgoing lost calls

(1/1)

QueueMetrics:
We are pleased to confirm that in the upcoming version 1.5.1 of QM there will be the opportunity to:
- track lost outbound calls by calling agent
- see outgoing calls with the correct agent status as they are being placed in the RT screen

This was tracked as issue #498 in the QM bug tracker.

In order to make this work, you should simply change the outgoing logging script so that instead of logging, e.g.


--- Code: ---1092001100|1092.C|sk-1NONE|ENTERQUEUE|http://url|895
--- End code ---

it will log


--- Code: ---1092001000|1092.B|sk-1|Agent/102|CALLOUTBOUND|http://url|895
--- End code ---

See how we just changed the verb and we pass along the agent code.


We are about to release a beta of this functionality. If you are interested in helping us try out this new feature, please post a message here.

Navigation

[0] Message Index