QueueMetrics forum

QueueMetrics => Running QueueMetrics => Topic started by: carlosmp on April 05, 2010, 20:34:34

Title: Pausing Agents
Post by: carlosmp on April 05, 2010, 20:34:34

We have agents that handle inbound/outbound/email.  I was wondering if we could pause an agent on one queue (inbound) but leave them active on the outbound queue, so they can place outbound calls.  This would make it easier than having to log an agent off the inbound queue(s) and then back on. 

Thanks in advance,

Carlos.

Title: Re: Pausing Agents
Post by: QueueMetrics on April 06, 2010, 14:51:03

No QM does not support pausing per queue. But you can logoff off one queue and logon to another one.....

Title: Re: Pausing Agents
Post by: carlosmp on April 06, 2010, 15:00:09

Understood. 

Thanks.