QueueMetrics > Running QueueMetrics

Queuemetrics logic around pause and unpause of queuemembers

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zodimo:

Problem related to specific to scenario below. No other problems experienced.

Scenario:
Agent logged in but not receiving calls.

Problem identification:
Agent paused and then logged off. When Agent login again the Pause will reflect in asterisk but not in queuemetrics.
Thus giving false positive.

Cause:
Queuemetrics logic not aligned with Asterisk logic.

QueueMetrics:
This is a user-configurable behavior, as some (older but still in use) versions of Asterisk persist the paused state across logins, while newer ones don't.

Try setting:


--- Quote ---default.alwaysLogonUnpaused=true
--- End quote ---

and it should fix your issue.

PS. Thanks for the excellent problem report! :)

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